Deliver excellent customer service, while reducing costs and automating your customer care.
Let us do the heavy lifting!! We will provide your customers with premium technical support, resolve their inquiries or offer them additional forms of real-time solutions.
- Enhance customer satisfaction.
- Streamline your operations.
- Maximize future sales opportunities.
Deliver excellent customer service, while reducing costs and automating your customer care.
Let us do the heavy lifting!! We will provide your customers with premium technical support, resolve their inquiries or offer them additional forms of real-time solutions.
- Enhance customer satisfaction.
- Streamline your operations.
- Maximize future sales opportunities.
Running a Business is a Juggling Act…
Between strategizing growth, managing finances and inflation, and keeping your team on track, it’s easy to drop the ball on customer service. The unfortunate reality is that frustrated customers can quickly damage your reputation and destroy your bottom line.
Here’s How It Happens:
- Unsatisfied customers take their business elsewhere, leaving awful reviews for new leads to find.
- Improper agent training leads to poor customer experiences, and jeopardizes repeat business and positive word-of-mouth.
- Finding, onboarding, and training qualified customer service agents is time-consuming and expensive.
- Adding more and more staff to meet increasing customer demands can be a serious logistical nightmare.
Here’s How We Can Help.
Trust our cost-effective, scalable customer service solution to take the burden off your shoulders. We handle all your customer interactions, answer questions, troubleshoot issues, and convert leads – all while saving you money on hiring and training costs.
Benefit 1
Maximize Sales Opportunities
Convert more leads into loyal customers with every call. We’re experts at identifying sales opportunities and guiding potential customers through the buying journey.
Benefit 2
24/7/365 Customer Service
Never miss a sale or leave a customer hanging again. Never miss a sale or leave a customer hanging again. With our year-round support, your customers can get the help they need, whenever they need it – even during the holidays!
Benefit 3
Lower Operating Costs
Stop wasting resources on in-house customer service. Stop wasting resources on in-house customer service. Our affordability empowers you to enhance operations, reduce overhead costs, and reinvest savings into growing your business.
Testimonials
Check out our 5-Star Reviews on
Check out our 5-Star Reviews on
Features
- Computer Telephony The intelligent linking of computers with switches, enabling coordinated voice and data transfers to the desktop.
- Interactive Voice Response is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. An IVR system accepts a combination of voice input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods.
- Automatic Call Distribution is a routing system with several features and rules, to determine where each call should go.
- Unified Communications is a system that brings together a range of enterprise communication tools such as VoIP, instant messaging, video conferencing, and more into one cohesive application.
- Call Monitoring and Recording Call monitoring is the act of listening to calls as a method to manage call quality, increase agent efficiency, improve agent performance, and develop sales or marketing strategies.
- Post-Call Surveys customer service survey that asks customers about their service experience right after it has ended, often through an IVR. It evaluates a customer’s experience with a recent service interaction rather than their overall satisfaction with the brand, product, or service.
- Escalation Management a strategy to handle complex customer issues efficiently by elevating them to higher support levels for enhanced customer satisfaction.
- Quality Management is the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence.
- Real-Time Analytics and Reporting is the discipline that applies logic and mathematics to data to provide insights for making better decisions quickly.
- Warm calling & transfer process in which the agent receives the call and then transfers it to another agent, keeping in mind the important information to pass through (if any) so that it doesn’t need to be repeated.
FAQs
Our employees are pre-trained at handling calls and different situations. They have to ace your company’s study material, before they can work on your account. Your website, product, service guides, and customer correspondence will give them all the tools they need to keep your clients happy.
Majority of our clients are from English speaking nations like US and UK, but we have trained staff who can communicate in multiple languages such as French, Spanish, German, and Dutch among others. Additionally, we have delivery centers across the globe, and have the capability to hire native language speakers for any unique requirements.
Yes we support live chat software, our agents are well trained and able to use live chat communication at a moments notice.
We provide services 24 hours a day, 365 days a year.
It’s easy to get started, click the book a free consultation button or contact button to get started.
Agents can be provided with scripts during their interaction to guide and standardize their conversations. Scripts can be fed with data from CRM software (when integrated) and various other web services to allow for a customized and more personalized approach.
Q-call has extensive experience with various industries including communications, healthcare call center, manufacturing, media and entertainment, public sector, technology, retail, travel and transportation, internet retailers, utilities, financial services, subscription, continuity, and direct response.